Mastering these vital workplace communication skills will serve you well in your career—regardless of your line of work. And these skills are not limited to the workplace. Being a confident communicator can be beneficial for your personal life, too. Practice your new speaking, writing, listening, and body language skills everywhere you go and see first-hand the difference that strong communication skills can make.
Active listening is the difference between hearing someone talk and actually listening to what they are saying. An active listener will concentrate on the speaker, seek to understand, respond, and then remember what was said.
Why It Matters At Work
People who practice active listening are better able to build rapport with others. Positive work relationships built on understanding and trust lead to higher engagement and increased productivity.
Active Listening Tips
Not sure if you are an active listener? During conversations with others, try doing these things:
To be a capable communicator, what you do not say is just as important as what you do say. Your body language speaks volumes about your confidence, openness, and approachability.
Why It Matters At Work
Who would you rather collaborate with on a big project: the easygoing, approachable person or the person who fidgets with their fingers and stares at their feet when you talk to them?
Chances are you would pick the friendly person to be on your team. Which person are you?
Proper body language will portray you as a collected and competent professional—the type of person your colleagues want on their team.
Nonverbal Communication Tips
You do not have to be on the TED Talk circuit to benefit from public speaking skills. The ability to speak to an audience with poise and confidence will earn you the respect of your listeners.
Why It Matters At Work
Presentations, meetings, video conferences….At some point in your career, you will have to speak to a group of people. Your audience may be small or large, prospective clients or a team of colleagues. Maybe your audience is just one person—your boss—and you are pitching why you should get a raise this year.
Hone your public speaking skills to maximize the impact of your talk and inspire your audience to action.
Public Speaking Tips
In person or on the phone, talking to others is a regular part of everyday life. Verbal communication is a fundamental part of self-expression.
Why It Matters At Work
The words you say—and how you say them—will influence people’s responsiveness and their perception of you. The ability to communicate your needs and ideas in a clear and compelling way will set you apart.
Verbal Communication Tips
Unlike in verbal communication, your tone and intent are not as clear in written communication. Conveying the proper tone, along with proper spelling and grammar, makes written communication is one of the hardest forms to master, and one of the most important.
Why It Matters At Work
Today’s workplace is full of written communication—email, instant messaging apps, and even social media. Your writing could be directed toward colleagues, clients, potential customers, or the worldwide general audience of the internet. And once it is published, written communication can be difficult—if not impossible—to correct or take back.
Written Communication Tips